Job Baskets: The Reason Recruiters Get Spammed with Irrelevant CVs

I was speaking with The IT Job Board earlier this week and they highlighted to me that they do not have a job basket function on their website. This may seem a small issue, but it is a fairly radical departure from the norm. Most job boards know that many recruitment agencies and corporate recruiters struggle to record the origins of the hires they make. Many of them seem to end up judging job boards based on the number of applications they to send to them. The IT Job Board takes the view that they would rather encourage strong applications rather than lots of applications, and I congratulate them on such an approach. Interestingly, their application numbers are not bad and we have already made placements from their service.

We have a strong applicant tracking system in place, from Hireserve, and record where each hire comes from as well as how many completely irrelevant CVs we see. This means we can focus our efforts on the right job boards as well as quickly reach decisions on new job boards we trial.

But going back to my original point, as many job boards know that their customers struggle to track applications from their board through to hire, they make sure they encourage as many applications from their job seekers as possible, to ensure their stats look good when its time to review and renew contracts.

How do they keep the applications as high as possible? They have a job basket. Some job seekers are selective in their approach, while others will throw every single job that comes back from their search into the basket and apply. Ironically, many job seekers experience the same issue in reverse when recruiters spam out their one job to 200 people from their database who happen to have one keyword on their CV.

It's also worth noting that some job boards have taken the approach of encouraging a "one click apply" system, just in case loading several jobs into a basket and a multiple application process is too timely.

In the current climate, none of the other recruiters I meet are complaining that they do not get enough applications. Plenty are complaining about the quality of their applications, and almost everyone is complaining about too many applications. Everyone that is, except me. I am a realist. I know that many of the new clients that come to us do so because having to wade through the crazy amount of irrelevant applications is simply not feasible in the modern-day, lean recruitment dept. If they do manage to review every CV, then they struggle to reply back to all candidates, perform proactive searches of online CV databases and social networking sites such as Linkedin. So I can understand why easywebrecruitment looks an attractive proposition, but I would say that, wouldn't I?

Viva la Job Basket!

New Online Recruitment Training Dates Announced

Our free online recruitment training sessions have just gone nationwide. As I look at our Eventbrite account we have 36 events taking place between now and March. Starting in Birmingham tomorrow.

If you want to find out how to recruit for free via social networks like Linkedin and Facebook. Or maximise your return on investment when you post adverts to job boards. We run our half day sessions to between 12-20 direct recruiters at time and we have had some really positive feedback so far.

Here is a full list of dates and a short video giving an example of just one of the tips we look to give away in the session.

Linkedin Recruiter Professional Services - Review

Linkedin has recently announced that they are rolling out their Recruiter platform to recruitment companies. Initially this product was only available to corporate recruiters. I have spoken to a number of corporate recruiters who have spent a reasonable amount of money on this product and in general their feedback has been very good. So I signed up for the first of the webinars demonstrating it.

Now I need to make an important point. If you contact Linkedin and ask them what profile do I need to upgrade to in order to "see the entire network" they will point you in the direction of the Recruiter Platform, which is their most expensive product. This is wrong and their sales staff are being very canny in how they answer this.

The good news is if you have a linkedin profile, regardless of what account type you or how many connections you have made, YOU CAN ALREADY SEE THE ENTIRE NETWORK. Yes all 52m. I have tested this myself. If you don't believe me do a search of the network just for UK profiles. If will show you a number just over 2.7m. We all see the same number of profiles. The difference being as a corporate account user I can see more of the individual's profile. However, even this is a mute point as in 99% of searches the basic account will show enough data for a recruiter to be able to make a well informed decision on whether the linkedin member is worth contacting about the vacancy.

Right, I feel better now I have got that off my chest.

The RPS (Recruiter Professional Services) is essentially the same product that corporate recruiters have been using for over a year. It looks really good and is very easy to use, and aside from being a nice and simple product it actually has lots of nice features which will enhance your average Linkedin sourcing strategy.

Including:

• You can "pool" inmails. So if multiple users are on RPS all their inmail quotas are shared in one big pot.
  
• Your search results are listed in a summarised format so you can see where the hits are against your search and easily scroll down through multiple profiles on the one page.
• You can shortlist profiles to a folder and then send inmails in batches of up to 10 (Linkedin is very careful not to make it easy for someone to spam inmails, hence the limit of 10).
  
• You can see 1,000 profiles in your results (if you get 1,000 results you are not searching correctly, but technically this is still a benefit if you really want to wade through that many profiles).
• Multiple users can share project folders and collaborate together on campaigns.
• You can add notes against profiles that stay within RPS.
  
• All individual consultant activity is logged in the account. So if someone leaves your employment you do not need access to their Linkedin account to see what roles they have been working on, what inmails they sent and notes they made.

All in all, I was a little sceptical to start off with but in the end I was impressed. It's not meant to be an ATS, although it has many similar features. If you use linkedin on a shoestring as most recruiters seem to, then it probably won't interest you. If like me you use Linkedin as a primary recruitment tool and you send a lot of inmails, then I would give serious consideration to making a purchase.

Does Facebook Recruitment Advertising work?

I've just been reading a rather startling account of how many advertisements on Facebook are run by advertising networks simply looking to scam facebook users. The article is written by an insider who designed many of these scams, and shows a fairly lax approach to facebook policing this. You can read this article here.

We've presented our online recruitment training sessions to almost 300 direct recruiters so far this year, and not one of them has reported using Facebook advertising as a means of recruiting staff. Is anyone out there using it for recruitment? If not, why not? Is it simply a matter of major brands not wanting to have their adverts run along side the slightly seedier adverts, or do recruitment adverts simply not work on Facebook? Google seems to have a reasonable number of direct recruiters placing google adword adverts. I am yet to see any direct recruiters looking for staff on Facebook.

Other Options

There are still other ways to recruit staff via Facebook. The most productive being to build a group or profile page to promote your vacancies and let everyone know what it is like to work in your organisation.

The Future

In the article I mentioned earlier, Dennis Yu does paint a somewhat rosier picture for Facebook advertising in the future. He explains that once the major brands start to heavily advertise on the facebook network (and many of them are there already), then the spammers and con artists will be squeezed out by the rise in advertising prices. Personally, I think it is a little lame for Facebook to wait for market forces to resolve this issue, but the future for Facebook advertising could be bright. So make sure you stay up to date on this issue.

FREE Training Sessions Start Tomorrow

After a successful pilot of our online recruitment training sessions, we have decided to roll out a new series of events.

You can see the schedule for these events here.

The feedback from the candidates who attended the first series of sessions can be seen here.

The aim of the sessions is to unlock some of the secrets of online recruitment. We openly show you how we use job boards, linkedin, CV databases, job board aggregators, twitter, facebook etc to source candidates in the most cost efficient and time efficient manner. It's also an excellent opportunity to hear how other direct recruiters are currently approaching these issues. A full list of the course content can be found here.

It's a half day session totally free as long as you are a direct recruiter!

Why Recruiters Can’t Find Active Job Seekers on Linkedin

Linkedin has over 50m members. I believe it’s the most powerful recruitment tool on the web. But, like many other recruiters I suspect, I do get a little frustrated with it sometimes. Unemployment numbers are up and this recession has left millions of people worldwide out of work. After 17 years of economic growth many professionals who were previously considered the “talent” of the market, have found themselves out of work for the first time since they left education. I’ve blogged before on how I think Linkedin could assist active job hunters by making them stand out from the 50m.

Recruiters have the jobs (although not as many as before) so why not make it easier for them to find the active candidates?

Why hasn’t linkedin taken this step already, there are two possible reasons as I see it:

a) They are not aware of this issue.

b) They do not want to add an option to search for active candidates as it might see them lose revenue from inmails or job adverts.

Linkedin is generally very responsive to their community of members and so I have to believe this must be something they are not aware of.

At this year’s onrec conference, I asked Kevin Eyres, the European MD of Linkedin if there is going to be an update to members profile pages, to allow their members to highlight that they are actively looking for a new position. He announced that they have just added this functionality. I think he mistakenly thought that the addition to select Job Inquiries as something you are interested in hearing from people on.

Now, no one I have spoken to in the Online Recruitment Training sessions I run understands the difference between selecting “job inquiries” or “career opportunities”. The linkedin blog and help section make no explanation as to what the statuses mean. Linkedin for dummies defines it as follows:

Career opportunities: If you’re looking to augment your skill set so you can advance your career, or if you want to network with people that could approach you with a career opportunity now or in the future, you’d want to select this setting.

Job inquiries: If you’re open to receiving job offers or interests from other companies, you’d want to select this setting.

Confused? Well this next part is only going to add to the confusion. When recruiters search for candidates on Linkedin they have the option to search for members based on these contact settings. We see this option listed as the opportunity to search for “potential employees”. Now I would suggest to all recruiters reading this, that you ignore this option but that’s another blog for another day.

This is the crazy part. If you select that you are "interested in career opportunities” your profile will show up when recruiters search using the "show me potential employees” option. But your profile WON’T show up if you selected that you are interested “job inquiries” instead of “career opportunities”.

So come on Linkedin! 50 million members means you must have several million active job seekers as members, hidden in your network.

How important is the Candidate Experience to your organisation?

We've been nominated for an award for the service we deliver to candidates, so it’s easy for me to sit here and say how great we are (that was yesterday’s post). However, I am a little concerned with the candidate experience delivered by the rest of the flat fee recruitment industry. As you would expect, I am a huge fan of the flat fee recruitment model, I think it delivers real value for the customer and is far more efficient than the prehistoric traditional agency model.

But most providers don't deliver a great service to candidates. It's no secret that most flat fee recruitment providers view the candidate as a commodity, something to be passed around to clients with no feedback and no candidate care.

I was interested in seeing the level of candidate care that was delivered by one of the more well known flat fee recruitment agencies, they were early adopters of this flat fee model, so should have had enough time to get this right by now. I decided to "mystery shop" them to see what the candidate experience was like. It was, as I suspected, dismal. The conversation went something along these lines:

Me: Hi, I am enquiring about the Payroll Manager role in Woking (I've changed the details of the role to protect the guilty).
Flat Fee Receptionist: Yes, have you seen the advert online.
Me: Yes, I have
Flat Fee Receptionist: Ok, well if you are interested then you need to apply online for the position.
Me: Ok, but I just had a couple of quick questions that I was hoping someone could answer?
Flat Fee Receptionist: All the information we have is on the advert.
Me: Ok, but I just need to know if the role is in walking distance of Woking train station as I don't drive?
Flat Fee Receptionist: All the information we have is on the advert.
Me: But I don't want to apply for a role then get an interview only to realise I have wasted everyone's time if I cannot commute to their office.
Flat Fee Receptionist: All the information we have is on the advert.

This went on for a bit longer, but I finished the call understanding one of the reasons why this provider is able to offer their service at a cheaper rate than EasyWebRecruitment. Because there is far less service provided than we presently offer. We encourage all our clients to "mystery shop" us, and many do. If you phone our office about a vacancy you will in almost all occasions get your call transferred to the person managing that vacancy, who will be able to intelligently answer all of your questions about the vacancy and the client.

There are two competing models emerging within our industry. The scenario above is a good example one inefficiency in the "automated flat fee recruitment model". There are many more. This model attempts to replace each process that might have involved a well trained recruiter with a robot or a not so clever piece of software. Our organisation and a few others understand that if you take the human beings out of the process what you end up with is a one-size-fits-all service that does not flex to the needs of the client, does not deliver real candidate care and, ultimately, does not reduce costs for your clients (as more roles go unfilled).

You get what you pay for, but flat fee does not have to mean a service delivered by robots.

In tomorrow's post I will highlight the real differences between these two competing models.

Candidate Feedback sees EasyWebRecruitment nominated for RecruitRank Award

It’s almost 4 years since the start of EasyWebRecruitment as a flat fee recruitment agency. When we set out our aims and objectives it was to surpass the service delivered to both candidates and clients whilst dramatically lowering their costs. We have seen lots of happy clients come back to us with positive feedback on our service but we have never tried to precisely measure the experience the candidates using our service find.

We have always worked to a principle of updating every single candidate on the eventual outcome of every single application they make to us we also make sure we reply to every email and return every phone call. It is this approach that has seen candidates using jobsite recruit rank service rate us as one of the best performing agencies in the UK for candidate experience.

Whilst we don’t expect to win on our first outing to the Awards, it feels great to be nominated and free champagne is my favourite champagne.

For more information on all the finalists, see: http://www.recruitrank.co.uk/finalists.html