Choosing the right title for your job board advert

As part of our next wave of Online Recruitment Training Workshops we're going to be releasing a series of videos showing some of the content we go over in the half day sessions. Here's a sneak preview in the form of Part 1 - Choosing The Right Job Title for Your Advert...

Why Recruiters Can’t Find Active Job Seekers on Linkedin

Linkedin has over 50m members. I believe it’s the most powerful recruitment tool on the web. But, like many other recruiters I suspect, I do get a little frustrated with it sometimes. Unemployment numbers are up and this recession has left millions of people worldwide out of work. After 17 years of economic growth many professionals who were previously considered the “talent” of the market, have found themselves out of work for the first time since they left education. I’ve blogged before on how I think Linkedin could assist active job hunters by making them stand out from the 50m.

Recruiters have the jobs (although not as many as before) so why not make it easier for them to find the active candidates?

Why hasn’t linkedin taken this step already, there are two possible reasons as I see it:

a) They are not aware of this issue.

b) They do not want to add an option to search for active candidates as it might see them lose revenue from inmails or job adverts.

Linkedin is generally very responsive to their community of members and so I have to believe this must be something they are not aware of.

At this year’s onrec conference, I asked Kevin Eyres, the European MD of Linkedin if there is going to be an update to members profile pages, to allow their members to highlight that they are actively looking for a new position. He announced that they have just added this functionality. I think he mistakenly thought that the addition to select Job Inquiries as something you are interested in hearing from people on.

Now, no one I have spoken to in the Online Recruitment Training sessions I run understands the difference between selecting “job inquiries” or “career opportunities”. The linkedin blog and help section make no explanation as to what the statuses mean. Linkedin for dummies defines it as follows:

Career opportunities: If you’re looking to augment your skill set so you can advance your career, or if you want to network with people that could approach you with a career opportunity now or in the future, you’d want to select this setting.

Job inquiries: If you’re open to receiving job offers or interests from other companies, you’d want to select this setting.

Confused? Well this next part is only going to add to the confusion. When recruiters search for candidates on Linkedin they have the option to search for members based on these contact settings. We see this option listed as the opportunity to search for “potential employees”. Now I would suggest to all recruiters reading this, that you ignore this option but that’s another blog for another day.

This is the crazy part. If you select that you are "interested in career opportunities” your profile will show up when recruiters search using the "show me potential employees” option. But your profile WON’T show up if you selected that you are interested “job inquiries” instead of “career opportunities”.

So come on Linkedin! 50 million members means you must have several million active job seekers as members, hidden in your network.

How important is the Candidate Experience to your organisation?

We've been nominated for an award for the service we deliver to candidates, so it’s easy for me to sit here and say how great we are (that was yesterday’s post). However, I am a little concerned with the candidate experience delivered by the rest of the flat fee recruitment industry. As you would expect, I am a huge fan of the flat fee recruitment model, I think it delivers real value for the customer and is far more efficient than the prehistoric traditional agency model.

But most providers don't deliver a great service to candidates. It's no secret that most flat fee recruitment providers view the candidate as a commodity, something to be passed around to clients with no feedback and no candidate care.

I was interested in seeing the level of candidate care that was delivered by one of the more well known flat fee recruitment agencies, they were early adopters of this flat fee model, so should have had enough time to get this right by now. I decided to "mystery shop" them to see what the candidate experience was like. It was, as I suspected, dismal. The conversation went something along these lines:

Me: Hi, I am enquiring about the Payroll Manager role in Woking (I've changed the details of the role to protect the guilty).
Flat Fee Receptionist: Yes, have you seen the advert online.
Me: Yes, I have
Flat Fee Receptionist: Ok, well if you are interested then you need to apply online for the position.
Me: Ok, but I just had a couple of quick questions that I was hoping someone could answer?
Flat Fee Receptionist: All the information we have is on the advert.
Me: Ok, but I just need to know if the role is in walking distance of Woking train station as I don't drive?
Flat Fee Receptionist: All the information we have is on the advert.
Me: But I don't want to apply for a role then get an interview only to realise I have wasted everyone's time if I cannot commute to their office.
Flat Fee Receptionist: All the information we have is on the advert.

This went on for a bit longer, but I finished the call understanding one of the reasons why this provider is able to offer their service at a cheaper rate than EasyWebRecruitment. Because there is far less service provided than we presently offer. We encourage all our clients to "mystery shop" us, and many do. If you phone our office about a vacancy you will in almost all occasions get your call transferred to the person managing that vacancy, who will be able to intelligently answer all of your questions about the vacancy and the client.

There are two competing models emerging within our industry. The scenario above is a good example one inefficiency in the "automated flat fee recruitment model". There are many more. This model attempts to replace each process that might have involved a well trained recruiter with a robot or a not so clever piece of software. Our organisation and a few others understand that if you take the human beings out of the process what you end up with is a one-size-fits-all service that does not flex to the needs of the client, does not deliver real candidate care and, ultimately, does not reduce costs for your clients (as more roles go unfilled).

You get what you pay for, but flat fee does not have to mean a service delivered by robots.

In tomorrow's post I will highlight the real differences between these two competing models.

Candidate Feedback sees EasyWebRecruitment nominated for RecruitRank Award

It’s almost 4 years since the start of EasyWebRecruitment as a flat fee recruitment agency. When we set out our aims and objectives it was to surpass the service delivered to both candidates and clients whilst dramatically lowering their costs. We have seen lots of happy clients come back to us with positive feedback on our service but we have never tried to precisely measure the experience the candidates using our service find.

We have always worked to a principle of updating every single candidate on the eventual outcome of every single application they make to us we also make sure we reply to every email and return every phone call. It is this approach that has seen candidates using jobsite recruit rank service rate us as one of the best performing agencies in the UK for candidate experience.

Whilst we don’t expect to win on our first outing to the Awards, it feels great to be nominated and free champagne is my favourite champagne.

For more information on all the finalists, see: http://www.recruitrank.co.uk/finalists.html